Jan
06

-=A Call Girl’s Journal=-

Filed Under (Lifestyle) by prechell on 06-01-2007
You might be wondering why the title. Guys, this is not one of those testimonials-slash-research coming from those hospitality girls. It’s just that I think [ehem] this title would suit best my experience as a call center representative.
For 4 months of my stay now in eTel, I’ve met a couple of new friends and of course, I’ve talked to lots of "aliens" over the phone… everyday. Let me just dissect how things basically works here in the office.
First, come to work ON TIME! It would be a mortal sin for an employee to get late (something which I used to not really observe since birth…pirmi lang late). To make it more accurate, come to work on time AND NEVER BE ABSENT! Whew! You bet, this is something so difficult for me to do. But actually, I’ve surprised myself coz for the record, I haven’t had any absences and I only got one late (remember me watching Devil Wears Prada that’s why I got late).
Also take note that of all the forms that you’d have to sign in eTel, please avoid the CITE form. That form could either mean a minor violation or worst, termination. Gee… so far I haven’t received one nor would I want to get one.
And so, after long days of work, I’d have to head home straight to relax… and of course, sleep.
- - - - -
Now fellas, let’s talk about those people I’ve met in the office. Hehehe… ain’t backbiting you guys. I’m definitely a civilized person so I won’t "broadcast" that online. Hehehe… just kidding.
TL Carlo - my first Team Leader; smart, mabait, and has that very great voice, that kind that could actually sign up a customer without asking them to actually sign up for some services
TL Rambo - at first, i thought she’s unapproachable and very strict but she’s not; senior TL ata to, bigatin!
TL Francine - ang TL na baby face; i’m not really sure how old she is but she looks so young and beautiful also; mabait din and very approachable
TL Mirrel - tough chic, hot chic! no kidding. the description that automatically pops up on my mind. This is a compliment, ok? Kamukha pa nya si Mikee Cojuangco.
Ron - my first trainer; a very good trainer! two-thumbs up!
Gino - gwapo; other than that, NO COMMENT.
Sam - very cute na teddy bear all the way from China; superbait… never seen him angry
Mama Leslie - top outbound agent; a.k.a. the CLIENT (blonde)
Mama Joy - at the age of 32, she’s still immature in a way that (well, in some ways); she’s got a son already na cute kaau (mama joy, sori sa pangbulabog sa imo edad)
Hazel - a.k.a. "Adik," "Rabbit" & so on and so fort; she’s funny and so independent
Ella - a.k.a. "SnowWhite"; super-puti, petite, cute young lady; available pa so if you’re interested, contact me for more info. hehehe…
KR - a.k.a. "The Ultimate Scammer" (by scammer i mean very good mamaligya); quick description, he’s always wearing a cap. Never seen him without one. He’s "fatherly" also, may be because he used to be a seminarian. Toinks!
Abner - a.k.a. "Abnoy"; very tall guy; don’t really know him that much but i think he’s a good guy; medyo walay buot gamay…hahaha…no offense meant

Gelo - the typical type of person who goes to the office to work and only work…hmmm…ewan ko sa kanya
Ariel - if KR’s the "Ultimate Scammer," this guy naman is "The Super-Adik"…gets high all the time. i dunno. undefinable creature itich! i’d like to thank him though for appreciating my entries here sa Blogags. Seriously.
Joebert - my kuya here in the office…sabay kami nag-apply, til we’ve worked for AOL Outbound but right now we’ve separated ways already. He’s with Vonage Inbound while I’m working for AOL MRM
Gil - pa-Gil-Gil, he’s Gennildo guys. my other Brotherhood. We first met each other during the job interview. Married pero dli kaau halata. SIra-ulo na gabakla-bakla at times, but rest assured he’s not.
Hmmm…actually i’ve met a lot of new friends here in the office. Something that somehow motivates me to go to work, and enjoy my day. They’ve helped me cope with the new environment that I am in today. There were days that I felt like giving up the job, but knowing that I’ve got friends around me to help me through the difficult times, it gives me at least a little assurance that everything’s gonna be fine at the end of the day — and that I am not alone.
Drama…drama…drama…
- - - - - -
Now…let’s talk about something else. Some things that I don’t like with the job I have right now.
While there’s some customers that we get to talk real good over the phone, almost I guess 80% of the calls we get come from some domineering, and stupid Americans especially right now in MRM-slash-customer service-slash-billing-slash-SHOCK absorber department.

You, guys, don’t have any clue as to how I, personally, get so nervous every time I encounter irate members. Kurog pati akong bukog! I admit that sometimes some agents committed mistakes so that would be valid on their part to yell at me (but i don’t think it is). But based on what I’ve observed, more often than not, the errors were caused by them (members).
I used to look up at the Americans because of their achievements in different aspects (e.g. science) and because they belong to the what-yah-call-that? "upper class?" I have always thought that they’re all smarter than me. Of course, magaling lang silang mag-English. But you know what I found out? I’m smarter than them in a way. Based on attitudes also, I don’t know…but all I can say is that, I’ve received a lot of calls coming from psycho-slash-scary-weirdo-creepy customers. And that’s just it.
It’s like I’m getting paid to be yelled at, eh? But on a brighter side, I’ve also encountered a FEW whites who were friendly, patient. But just a few. Oh well, I can’t blame them at all. In the US, I’ve heard that it’s normal for them to receive more than 10 calls coming from telemarketers, that’s why they could still yell at me when I was still with the Sales department.
Huh…(sigh)… the bottomline is "CUSTOMERS ARE ALWAYS RIGHT." It’s something I cannot go against with. I’m also a customer and I know how it feels getting frustrated with the kind of service I get. Bahala na lng oi. Pagtiyagaan. Be a little more patient. Be more emphatic. This is what I do for a living. If it sucks, then it sucks.
Oh life! You earn a living to live. It boils down to survival. This is what the world is all about. May be I’m missing some points in there, but I still got some time to discover that… if God permits.
Alright, I guess this is it for now. I’ll try to still update my blog every now and then, if I got free time to do so. Have a nice day guys!


2 Comments Already, Leave Yours Too

Jace on 7 January, 2007 at 11:10 am #
    

hiya epi;

missing you..as in,,like missing your birthday hehehe..bitaw pi..belated happy birthday!!!
you have grown so much, your no longer the naive,fearful,insecure and frightened little mulan i used to know back in GSIN. Reading on how you deal with your new work, makes me happy that your actually a lot happier than you were with our previous job (or were you ever happy?hahaha), and that you have made a good choice to be out there…though guro wla pay kiats! hehehe… anyway…take care and hope to see you some day soon..missing you …


-MaFe- on 8 January, 2007 at 8:35 am #
    

hey, tum-tum!

nag greet ko sa imo bday ha! i hope u were able to recieve my txt msg, hehe.. anyways, im just glad to know na ure doin fine in ur “call center representative” work.. and happy pud ko that u were able to gain good friends (like me & twin jace, hehe) who could assist u in ur work..

miss yah, tum-tum.. hope to see you soon.. daghan na pud mi chikka sa imo ni twin jace, hehehe.. ingatz lagi and God bless you always.. :)


Post a Comment
Name:
Email:
Website:
Comments: